Shipping and Delivery Policy
At Burger & Wrap House, we are committed to delivering your orders promptly and efficiently. Please read our shipping and delivery policy below to understand our process.
1. Delivery Areas
We currently deliver to selected locations within Delhi. You can check the availability of delivery to your area at checkout.
2. Delivery Timings
Operating Hours: We deliver between 12:30 PM and 12:30 AM. Orders placed outside these hours will be processed the next day.
Estimated Delivery Time: Our standard delivered time is between 30-60 minutes, depending on your location and order volume.
Delays: Delivery times may be affected by factors such as traffic, weather conditions, or high order demand. We will notify you in case of any significant delays.
3. Order Processing and Dispatch
Orders are prepared and dispatched as soon as they are confirmed.
Customers will receive an order confirmation via SMS or email with estimated delivery time.
Once dispatched, orders cannot be modified or canceled.
4. Delivery Charges
Delivery fees vary based on location and order value. The exact charge will be displayed at checkout.
We may offer free delivery on orders above a specified amount as part of promotions.
5. Contactless Delivery
For your safety, we offer contactless delivery. Customers can choose this option during checkout, and our delivery personnel will leave the order at the designated location.
6. Failed Delivery Attempts
If the delivery attempt fails due to an incorrect address or customer unavailability, we will attempt to contact you.
If the order cannot be delivered, it will be canceled, and no refund will be issued for perishable food items.