At Burger & Wrap House, we strive to provide our customers with high-quality food and exceptional service. If you are not satisfied with your order, please review our return and refund policy below.

1. Returns and Cancellations

Since we offer perishable food items, we do not accept returns. However, we may issue a refund or replacement will be provided upon reviewing and Replacement order can be placed within 48 hours.

  • Order Cancellations: Orders can be canceled within 5 minutes of placing them. Once food preparation has started, cancellations will not be accepted.

  • Incorrect or Missing Items: If your order is incorrect or missing an item, please contact us immediately for a resolution.

  • Food Quality Issues: If you experience a problem with the quality of your food, please reach out to us with a description and supporting evidence (e.g., photos) within 30 minutes of receiving your order.

2. Refund Policy

Refunds are issued only in the following cases:

  • Order Not Delivered: If your order is not delivered due to a failure on our part, a full refund will be issued.

  • Incorrect Order: If you receive an incorrect order and do not wish for a replacement, a refund may be provided.

  • Food Quality Concerns: If a verified quality issue is found, a refund may be granted at our discretion.

3. Refund Process

To request a refund, please contact our customer support team at contact@burgerandwraphouse.in
or 9634206936 with the following details:

  • Order ID

  • Description of the issue

  • Photo evidence (if applicable)

  • Preferred resolution (refund or replacement)

Once approved, refunds will be credited within 5-7 business days to the original payment method.

4. Non-Refundable Situations

We do not provide refunds in the following cases:

  • Change of mind after the order has been prepared or delivered.

  • Delays due to traffic, weather, or unforeseen circumstances beyond our control.

  • Failure to collect an order from the delivery location.

  • Issues reported beyond the allowed complaint window.